Microsoft CRM vs. On-demand
There are a couple of different routes to take when looking to implement a CRM (customer relationship management) system. Microsoft's CRM offering, Dynamics 3.0, features integration with Outlook. This means less training costs. It is a conventional installed application, as opposed to an on-demand or web-based one, which has both pros and cons.
See Total Quality/Customer Relationship Management for more detailed information.
One advantage of Microsoft's installed CRM is more control over the application and it's environment. Disadvantages include increased initial and on-going costs. Part of these costs are due to the time required to install and update the program on individual computers or servers.
CRM applications delivered over the web offer advantages over Microsoft. It can be integrated with web sites, giving self-service options to customers, for one. Some of the web based offerings are also quite customizable. Cost is obviously another factor to consider. Microsoft CRM is priced at $1,244 per server and $622 per user for the professional edition. Most of the on-demand CRM systems are less expensive.
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